Customer support
Print newsletter help, all in one place.
Find answers about clinic changes, proofs, upcoming topics, delivery and accounts. If you still need help, our team is ready to assist.
Important
Check the current deadline before sending changes.
Production dates and article topics change with each edition. The next deadline and later dates are listed in the edition schedule below.
See the edition scheduleEdition schedule
Stay ahead of the next edition.
Send clinic changes by midday AWST on the deadline for the edition they should appear in, and include your clinic name in your email.
Article topics
Nov/Dec 2026 edition
- Why one sore joint can affect your whole body
- The neck-headache connection
- What walking speed can reveal about your health
- Calf strength may matter more than you realise
- Why collagen matters
Changes and proofs
Keeping your clinic information current.
When is the deadline for changes?
Changes are accepted up to midday AWST on the deadline for each edition, listed in the edition schedule above. Send updates well ahead of the deadline so there is time for proofing and any further amendments.
We aim to apply changes and return a proof within two working days of receiving a complete request.
Will you remind me to submit changes?
Yes. Subscribers are normally sent an invitation to review their clinic file before the deadline. We also recommend adding edition reminders to your own calendar.
What information can I include?
Common information includes your logo, address, contact details, opening hours, services, staff, appointments, fees, policies and clinic news. New customers receive a guide to help them get started.
What format should my changes and images use?
Type text directly into the online review comments. Attach images to the relevant comment.
- Minimum image resolution: 300 dpi
- Suggested file size: at least 1 MB
- Logos and graphics: vector AI, EPS or PDF preferred
- Photographs: high-resolution JPG or TIFF preferred
How do I request changes?
- Open the proof link in your invitation email.
- Review the current clinic file.
- Add changes as comments and select “Needs Changes”, or select “Approve” if no update is needed.
- When changes are complete, we upload a new version and notify you to review it.
When will I receive a proof?
The current proof is normally shared around four weeks before the deadline. If you request changes, allow up to 48 hours for an updated proof.
Delivery
Receiving your newsletters.
When should my newsletters arrive?
Print newsletters are expected before the edition’s publication month begins—for example, before the end of June for the July/August edition.
What if my delivery has not arrived?
If the order has not arrived by the third day of the publication month, contact us so we can investigate. Non-delivery claims need to be received by the fifth day of that month.
Accounts
Payment information.
What payment methods are accepted?
Payment can be made by direct debit or credit card. The recovered site listed MasterCard, Visa and American Express, with no additional card fee.
Where can I find an authorisation form?
A better newsletter starts with a conversation.
Tell us what your clinic needs and we’ll help you choose the right format.